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| Become a Customer Enthusiasm-Guru (part 2) |
By:
MoneyIdeas.us 
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5. Ask for feedback and follow through. Ask your customers (either through a survey, an e-mail request or by a phone call) how you can continue to serve them -- even better. Then follow-through. When you follow-through and develop ways to serve your customers better based on their input they will be enthusiastic supporters of you and your company!
6. Foster trust. If you don’t know the answer, don’t pretend to. If you can’t provide what they’re looking for, don’t say you can. Introduce your customer to someone who can solve their problem -- and you will have an enthusiastic customer for life.
7. Be consistent. Your customers like knowing what to expect from you and your company. Consistency is as simple as always answering the phone the same way, using the same tag-line in all your promotional materials and most importantly, delivering the same outstanding service and product each and every time your customers hire you.
8. Be easy to work with. Don’t make your customers jump through hoops to get what they need from you and your company. Make it easy for customers to repeatedly buy from you – whether by adding a special on-line scheduling page for repeat customers on your website, or by providing them with a special access number to order your products. If your customers can buy from you again and again without a hassle, they will. |
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